Thuto Teach Policies

The products are delivered to your door, anywhere in South Africa.

The delivery cost is R150 per delivery.

Outlying areas are R250 per delivery.

Last updated Sep 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be within 14 days of the purchase date. All returned items must be new, unused, and in the same condition you received.

RETURN PROCESS
To return an item, Please email customer service at Michelle@Thutoteach.co.za and mail your return to the following address:
Thuto Teach
Attn: Returns
   309 Eleanor Street
   Garsfontein
   Pretoria
   0081

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company and four days for bank efts to clear.

We respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at any time you visit or communicate with our site.

Our Terms of Use and Privacy Policy offers you a thorough explanation regarding your personal data provided to us or any data we may collect from you.

This Privacy Policy is updated occasionally; therefore, it should be reviewed occasionally.

1. Collected Information

Data can be collected and processed during the operations of our website. The following are ways we may perform these actions:

1.1 Data is collected regarding your visit(s) to our website and any resources used. Data collected includes but is not limited to: location data, weblogs, traffic data, and any other communication information.

1.2 Any forms you filled out on our site allow us to collect data such as registering for information or when you complete a purchase.

1.3 If you communicate with our personnel or site we may collect information.

2. Cookie Usage

We may use cookies to gather information regarding our services in a mathematical collection for our website and our advertisers.

Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you.

We may assemble information about your everyday internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.

Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. Note: if you decline to download cookies, some aspects of our site may not work or allow you access.

Our advertisers may download cookies over which we have no control. If used, these cookies are downloaded when you click on an advertisement on our website.

3. Our Use of Your Information

Information stored or collected regarding you helps us improve and offer the services you need. The following is a list of ways in which we might use your data:

3.1 Any request you make of our site or personnel allows us to use information you provided relating to our products or services. We may also send you information on products or services you may be interested in, as long as consent has been received.

3.2 Contract Commitments: We undertake to meet any Commitment we make to you.

3.3 Changes or improvements to the site can warrant using your information concerning notification of such changes.

3.4 An existing customer may be contacted regarding products and services related to any item of previous sale you made on our site.

3.5 We may use data or allow third parties to use information unrelated to goods or services you may be interested in. Third parties or we contact you only if you have provided consent at any time, based on information we collect.

3.6 Any new customer can only be contacted by third parties or us if our site offers consent. We only send communications you have consented to.

3.7 Anyone who does not wish to give consent for our site or third-party use has the opportunity to decline. Once we receive your consent, we will remove your details from any mailings or third-party communications.

3.8 None of the information collected about you will offer identifiable characteristics. Information shared with a third party is statistical only. We will not reveal who you are, only mathematical information about our visitors.

4. Personal Data Storage

4.1 Locations outside the European Economic Area may be used for transferring data we collect about you. These data sites are for storing or processing your information. The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data. It may include such processes as processing a payment or offering support for your service or product needs. The staff processing or storing information may work for our suppliers outside the European Economic Area. By submitting your data to use you have agreed to this transfer and storage of data. We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Policy.

4.2 Information we are provided will be stored on secure servers. Transaction data is encrypted for your safety.

4.3 You should understand data via online transmission is not entirely secure. We cannot guarantee complete protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable, you may be given access to sections of our site that require a password. You are responsible for the safety and confidentiality of the passwords.

5. Opt Out

5.1 If you wish to retrieve supplied information or to Opt Out, please contact us

6. Information Disclosure

6.1 At times we may disclose personal information to persons in our group. This can include subsidiaries, holding companies, or any other subsidiaries involved in our business, if applicable.

6.2 Third Party disclosure may occur for the following reasons:

6.2.1 Selling any or all of our business to a third party may result in sharing your information.

6.2.2 At any time when we are legally required to we may disclose information about you and your visits to our sites.

6.2.3 To prevent fraud and help in fraud protection to reduce credit risk, we may disclose information.

7. Third-Party Links

Third-party links may be discovered on our site. These third-party links have their own privacy policy, which you agree to when you click on the link. We are not responsible nor do we accept responsibility for third-party links. Our liability covers us only on our site; thus, we do not accept liability for third-party links as we have no control over them.

8. Information Accessibility

We cannot withhold data we collect about you. If you wish to have access to our data collection on you please, please contact us. An administration fee may be charged. The fee covers our costs for processing your request and getting the data. Please use the contact details below to formulate your data access request.

9. Contacting Us

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy. We welcome any communication. Please view our contact page for details.